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Customer Retention Agent Representing Virgin Media

Req ID#:  294871

Stockton on Tees, Agent Opening, GB

Job Description: 

Job Description

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments.

This is a telephone customer service-based role with Foundever and includes a sales-based outcome. Sales through service.

Your purpose will be to retain as many customers for our client as possible through tailoring broadband, TV and mobile phone packages to meet the customers’ lifestyle and needs. With the training given, you will be also leaning on your own drive to succeed. This success will be rewarded with an excellent commission structure. You will see a reward for every customer that you retain.

Pay and Commission

Our commission structure is excellent and we have a number of employees that push themselves to understand the issues and managing the customer through the process. Our very best Retention Officers see a regular annual salary of over £30,000.

Basic pay - £20,319 pa / £10.42 ph

Commission for most employees - £5,500 pa approx.

Salary for most employees including commission - £25,819 pa approx. (£13.24 ph)

Remember, the commission is very generous. Your reward will depend on your own drive to succeed. We will support you with this by giving all the tools you need but understanding your customer will drive your ultimate success.  Our company values will help support your success, but you need to live them.  If you’re dedicated to creativity, have commitment and are determined to make a connection, this will be easy for you.

On top of the fantastic earning potential, you will be offered huge discounts on broadband, TV and mobile phone products. Sometimes as much as 85%!


If you don’t have experience, don’t worry! We are very experienced at providing very specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary and we do operate in a call centre environment and work over 7 days, so will need to be flexible.

At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.


Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.

If this really interests you and you are attracted to pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.

Whats Next

If this really interests you and are attracted in pushing yourself to a great earning potential, then please, take our assessment, apply now and join our family!

Once you have clicked "take the assessment" it will direct you to Harver. Harver is a 20 minute assessment, so please sit down, relax and take your time. 

Our Location

We are in a happy, bright and airy office environment, we are easily accessible by public transport. We have a casual dress code making us all feel at ease and at home!

It’s really important you are able to commute to our site so please check the below address before applying: Robert House, Preston Farm Business Park, De Havilland Avenue, Stockton-on-Tees, TS18 3TH

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Job Segment: Call Center, Customer Service Representative, Media, Customer Service, Marketing

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